100% Satisfaction Guarantee
In 7 years of business we have shipped millions of packs of U-Lace No-Tie laces to customers in the USA and across the globe.
To date we enjoy 4.75 Star customer review rating on Yotpo and 95% of our customers say they would buy U-Lace again and recommend to their friends.
We know U-Lace is great, but we also know that not every customer will love it. At the same time we also want everyone to be able to try the product – risk-free – to see for themselves.
This is why we are implementing our on-line 100% Satisfaction Guarantee*.
If in the first 30 days of having the product in-hand you decide that you do not like the product, we will take the product back and refund your entire purchase; no questions asked.
Sure, we’d love your feedback; no product gets better without knowing ways they can improve - and we have improvements in the works right now as we always do - but it’s not a requirement to get your money back.
Our laces are all about minimizing hassle, returns should be the same.
There are a few conditions:
1) Risk-Free Trial lasts 30-Days from delivery. Try them as soon as you receive them.
2) Open ONLY 2 packs to test the product. We are still a small company and need the ability to re-sell returned product. It only takes 2-packs to test whether you like U-Laces or not. We need all but 2 packs of product returned in re-sellable condition for full refund to be given.
Note: If your order includes both Classic and Kiddos you can open 2 packs of each type.
3) Return requests should be made via email (Returns@U-Lace.com) that way we can email back the postage and RA slip