Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We understand that you need to try the product to know if you like it, as such we will refund one (2) opened packs (of each type purchased: Classic & Kiddos) in addition to the packs returned in original sellable condition. Several types of goods are exempt from being returned. Gift Cards cannot be returned. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery. 

To complete your return, we require a receipt or proof of purchase.

Contact to obtain Return Authorization.

If you return items using a prepaid label sent to you via email by U-Lace, the Cost of Return Shipping will be deducted from your refund. 

Goods may be shipped to:

U-Lace, LLC

463 Central Avenue

Rochester, NY 14605

ATTN: Returns

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 465 Central Avenue Rochester New York US 14605.


To return your product, you should mail your product to: U-Lace, LLC, 463 Central Avenue, Rochester, New York US 14605.

If you return an item using a prepaid method from the U-Lace via email, the Cost of Return Shipping will be deducted from your refund.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.