Refund policy

RETURNS & REFUNDS

Customer Satisfaction
At uLace, LLC customer satisfaction is our #1 goal. Each shipment is inspected before leaving our warehouse, in the event you are not satisfied with your purchase, simply follow the instructions below.

If, for any reason, while you are within the 30-day allotted time period, you are not satisfied with your purchase you may email
Customer_Service@u-lace.com to make arrangements to send your purchase back for full credit* less shipping and handling.

uLace does not provide return labels – return postage must be covered by the returnee.

*For Full Credit less shipping and handling costs to be credited all product you are returning must be included in the return package. uLace also allows only 2 opened packs per style (Classic, Kiddos, Slims) and 1 Pack of either uLace Shorts or Siliprint to be opened. Please try the product in one pair of footwear before opening more than the allotted number of packs of each style.

If you are making a partial return – which was shipped for free due to the amount of your order – if the return amount takes the original order amount below the threshold for FREE shipping the applicable shipping charge will be charged against your return.

You will receive a refund of the purchase price, less shipping and handling within 2-4 weeks from the date the product is received. Charges on your credit card statement will appear as uLace. Thank you for your
purchase.

Will I get a refund for an item purchased as part of  Buy X Get Y pricing or promotions?

When purchasing items as part of a Buy So Many One Get So Many pricing or offer, the discount is based on the lowest priced item, then applied to each item proportionately. If you choose to return any of the items, your refund will be reduced to the discounted amount for each item.



Customer Service Mailing Address
uLace, LLC
Attn: Returns/Exchanges
463 Central Avenue
Rochester, NY 14605

Corporate Mailing Address
uLace, LLC
Attn: Returns/Exchanges
463 Central Avenue
Rochester, NY 14605

Pricing & Sales Tax
All prices are in U.S. Dollars (USD) and are subject to change without notice. If you order through our secure
online shopping cart, all orders are subject to verification and acceptance before shipping. State Sales taxes
are applicable on all orders.

Payment Methods
We accept MasterCard, Visa, American Express, and Discover cards.